Shipping Information & Policies
Shipping Methods and Pricing
Matchless Cabinet sends all cabinetry orders, and some grill / accessory orders via Less Than Load (LTL) Freight.
What to Expect
- Curbside Delivery: Deliveries are made on a liftgate. The driver will drop the freight at the street/curb/driveway. The customer is responsible for moving freight from this delivery location.
- Time Allocation: You are generally allotted 15–30 minutes to offload and inspect the cargo, depending on the weight of the order.
Additional Services & Potential Charges
The following are NOT covered by standard shipping and will result in extra charges if authorized by you at the time of delivery:
- Inside Delivery (including into a garage)
- Debris removal
- Excessive detention (keeping the driver waiting too long)
Our standard estimated delivery windows are shown below (or by exceptional notice at the top of this page). You must be available to receive your shipment on or around these dates.
- Storage Fees: If a delivery appointment is offered within the estimated window and you are unable to accept it, the carrier will charge storage fees. These fees are the responsibility of the customer.
- Additional Charges: Matchless Cabinet will not charge for additional freight unless storage fees occur, the delivery is rejected, or you authorize extra services (e.g., inside delivery) with the driver.
If items are held or returned due to delivery issues, all accrued charges must be paid in full before we can release the shipment back to you.
Exceptional Deliveries
If our freight provider cannot deliver to your location due to unforeseen circumstances (narrow roads, low clearance, etc.), you are responsible for receiving your freight at the local terminal. If you are aware of physical limitations at your delivery address, please contact us prior to placing your order.
Delivery Timing
Various products from Matchless Cabinet may ship from different warehouses at different times. Please consider these estimated delivery times in your ordering plans.
Unless there is an exception (you will be contacted by Matchless Cabinet if so), all cabinetry orders begin production the next business day and have a 2 week manufacturing time before shipping.
Product Type | Estimated Delivery Window - US | Estimated Delivery Window - Canada |
|---|---|---|
Cabinetry | ~3-4 weeks from order date | ~5-6 weeks from order date |
Grill Carts | ~3-4 weeks from order date | ~5-6 weeks from order date |
Grills, Smokers, and other Applicances | ~ 1 week from order date | N/A |
Non-freight items (small accessories, color samples) | ~ 3-4 business days | ~ 5-8 business days |
Tracking & Updates
Once your order is palletized and scheduled, you will receive two important communications:
- Shipping Confirmation: An email from Matchless Cabinet confirming the order has left the facility. This will include a link to the shipping provider's updated tracking information.
- Logistics Update: Depending on the items in your order, you may receive an email from our partner, RedHawk Logistics. This email will contain your specific tracking link and carrier detail, as well as a Client Side Proof of Delivery Form (see below for noting damages and delivery condition). Items from Fire Magic Grills, AOG Grils, and EVO America will not receive this update.
Noting Damages / Concealed Damages
Crucial: You must inspect your delivery for visible or concealed damages immediately upon arrival.
Visible Damage: Inspect the palletized goods for visible damage - crushed boxes, missing cardboard, shrink wrap or strapping not present. If excessive damage is visible, you may refuse the shipment. If you are unsure, contact us immediately at 913-214-1518.
Required Documentation: There are two separate documents you need to address during delivery:
1. Carrier Proof of Delivery (The Driver's Paperwork): Most drivers will ask you to sign their Proof of Delivery. By signing, you are often agreeing to the statement: "Freight received in good condition unless otherwise noted."
Sometimes, drivers automatically check these boxes. It is your right to document your perception of the condition of the delivery.
- Action: If the shrink wrap is torn, cartons are crushed, or the pallet is broken, you MUST cross out that statement and write the specific damage on the driver's copy and your copy.
- Photo: Take a clear photo of the driver's receipt with your notes on it.
2. Client Side Proof of Delivery (RedHawk Logistics Form, if applicable): You will receive a PDF form specifically for your records. Please fill this out completely to note the condition of the delivery. Scan the QR code on the form (or on the side of the boxes) to upload:
- A completed copy of this form.
- The photo of the driver's receipt (from step 1).
- Any photos of the damage/cargo.
Concealed Damages
If you cannot open every box while the driver is there, you must inspect the full order WITHIN 48 HOURS.
- Take plenty of photos as you unpack.
- Contact Matchless Cabinet immediately at info@matchlesscabinet.com or 913-214-1518.
- Note: After 48 hours, damage claims become significantly more difficult to process.